Integrated Operations Management (IOM) incorporates application assistance into business operations and helps in attaining efficiency and effectiveness in implementing application assistance by cross training and setting up application knowledge groups to assure that operations expertise is institutionalized and are autonomous of people supporting it.
Integration is important as it helps in leveraging integrated operations framework to develop its application revenue service. Hence, it makes good sense to combine all application and infrastructure operations at a time. Few benefits of integrated operations management are as follows:-
Quick Resolution
IOM solutions help in setting up a shared organization help desk, an admin group and command center for infrastructure and application levels, so that greater number of occurrences are triaged to concern groups that results in notable enhancement in First Call Resolution.
Operational Excellence
All relevant supervising activities are conducted to assure hassle-free, stringent business transactions. If there is any crucial business transaction experiencing a problem, then it is beneficial to delve into the significant layer and analyze the same. This also enables in concentrating on the actual issue than supervising every happening irrespective of any influence on business dealings.
Cost Optimization
Numerous activities at the application level, administrative and technical are alike to the ones that take place at the infrastructure level, such as productivity, patch administration, user administration, security, release, output device management and so on. Furthermore, the effortlessness that goes into cloning all these actions at the database level offers a sound scope to incorporate both application and infrastructure assistance activities into a competent assistance function. For cost savings and resource optimization, it is advised to have a shared group for unified function.
Service providers of Integrated Operations Management solutions offer the following benefits:-
* The incorporated application and infrastructure model addresses present day needs such as requirement of ITIL over CMMI, integrated service level, 24 x7 updated application governing. All these are offered through a shared process and tooling network.
* Helps in attaining operational excellence by quantifying the comeback time SLA’s in business applications
* Manpower optimization and cost-optimization
* Considerable enhancements in First Call Resolution owing to an integrated service desk.
Advanced IOM solutions helps an organization to seamlessly address issues regarding release management, disjointed application assistance and ever-increasing support expenses.
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